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| IEE China August 26, 2004 |
HiPath ProCenter integrated with mySAP CRM for Chery Customer Service
Chery Automobile (Chery), the renowned China car manufacturer, has recently set up its new customer service center, based on the ProCenter multimedia contact center from Siemens. As the project integrator, Siemens Business Communication Systems Ltd. (SBCS) has provided the Anhui-based customer with the latest ProCenter V5.1, HiPath 4300 communication platform and CTI platform etc. Furthermore, with outstanding professional services, SBCS successfully integrated the multimedia contact center fully into existing mySAP CRM system, offering Chery optimized and highly effective databases and business processes. |
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| CTI Forum May 18, 2004 |
HiPath ProCenter integrated with mySAP CRM for Chery Customer Service
Chery Automobile (Chery), the renowned China car manufacturer, has recently set up its new customer service center, based on the ProCenter multimedia contact center from Siemens. As the project integrator, Siemens Business Communication Systems Ltd. (SBCS) has provided the Anhui-based customer with the latest ProCenter V5.1, HiPath 4300 communication platform and CTI platform etc. Furthermore, with outstanding professional services, SBCS successfully integrated the multimedia contact center fully into existing mySAP CRM system, offering Chery optimized and highly effective databases and business processes. |
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| Computen Partner World August 2004 |
Siemens promotes future communication concept
August 4th, Siemens held the “HiPath IP communication solutions day” conference in Guangzhou. More than 500 customers from hotel, government, contact center and command & control center attended the conference. |
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| China ITS Magazine August 2004 |
The introduction to European Emergency service (122) and the Command Control Center Solutions from Siemens
With the fast development of China transportation and traffics, the 122 emergency service has been closely linked with the economic development, the citizen’s normal life and the service efficiency provided by the government and PSB. Based on the event location information, the article introduces the latest development of European Emergency service (122), and how the Command & Control Center Solutions from Siemens have been widely adopted both in Europe and China. |
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| China Information World August 16, 2004 |
Reliant Park IP Communication Solution
The case study of Reliant Park applying the HiPath IP communication Solutions from Siemens. |
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| China Information World August 16, 2004 |
SBCS builds Nanning CERC to improve emergency service
To provide better emergency rescue services to the citizens, the Nanning City Emergency Response Center (CERC) has adopted the latest Command & Control Center from HiPath, which offers comprehensive emergency rescue services including 110 (Police), 119 (Fire), 120 (Medical emergency), 122 (Traffic) and 12345 (Mayor hotline) under one single roof, based on the highly integrated Command & Control Center. As the 1st of its kind in China, Nanning CERC will play an important role in the development of city emergency service operation and management. |
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| CEOCIO August 2004 |
Siemens promotes future communication concept
It’s the trend for enterprise customers to outsource the communication to professional suppliers. The report provides the success case of how SSMC outsourced its communication to SBCS, and provides the analysis, benefits, risks and the future development of communication outsourcing. |
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| www.ca800.com August 27, 2004 |
HiPath ProCenter integrated with mySAP CRM for Chery Customer Service
Chery Automobile (Chery), the renowned China car manufacturer, has recently set up its new customer service center, based on the ProCenter multimedia contact center from Siemens. As the project integrator, Siemens Business Communication Systems Ltd. (SBCS) has provided the Anhui-based customer with the latest ProCenter V5.1, HiPath 4300 communication platform and CTI platform etc. Furthermore, with outstanding professional services, SBCS successfully integrated the multimedia contact center fully into existing mySAP CRM system, offering Chery optimized and highly effective databases and business processes. |
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